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  • Carriage of baggage

    What to do if your baggage is damaged?

    Attention! Do not leave the airport if your checked-baggage has been damaged during a flight.

    Сontact the relevant airline or information desk to clerify all details about your next actions.

    During a week after your request about damaged baggage, you need to fill out an application for compensation and send it to airlines client support.

    Also you need to add these documents:
    - boarding pass;
    - luggage label;
    - documents confirming the amount of repair costs.

    This list of documents may differ depend on airlines rules and conditions. Clarify information on carrier website.