Name and/or surname changes
Can I change passengers in my ticket?
All changes (name, surname) in ticket are forbidden. In case if passenger can't use an air ticket, he should make a refund or ticket exchange and pay all fees according to the fare rules.
Name and surname mistakes
The name and surname of the passenger must be indicated in exact accordance with your passport. If errors are committed the airline may not allow the passenger to fly. Some airlines allow the correct information to be entered on the ticket with a penalty.
When changing the name/surname in a ticket, Tripway reserves the right to charge a service fee of 5 euros. You can contact the manager of the company Tripway to clarify the possibility of making changes.
What if I mixed up name and surname in my booking
In the airport airline will be looking for you by a surname. It will be a quite difficult to find you If you mixed up name and surname. In this situation you should take printed e-ticket to the airport and warn about mistake on check-in desk.
You can contact us to clarify the possibility of making changes. If the airline does not allow making changes, it is possible to return the ticket according to the rules of the airline.