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  • Carriage of baggage

    What to do if I lost my baggage?

    If you can’t find your baggage after arriving, ensure that all bags were placed on the  baggage conveyor. Sometimes it takes more time. 

    If you haven't found your baggage for some time, go to the “Lost and Found” office, clarify all needed information and fill out the statement of loss. Don’t forget to leave your contacts (telephone number, address, email address) and save contacts of “Lost and Found” office. Your items must be found in 21 days, but sometimes it happens earlier.

    Please note, some airlines websites have special services like “Lufthansa online baggage tracing” or “Online Baggage Tracing“. After registration in “Lost and Found” office you will get needed information for using these services.