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  • Terms of the contract and other important notices

    Passengers on a journey that has a destination or a stop is not in the country of origin are advised that the provisions of a treaty known as the Montreal Convention or prior to it by the Warsaw Convention with additional agreements to it, can be applied to all transportation, including any segment located within the territory of the country. For such passengers applicability of the Convention, including the special conditions of transport, due to applied tariffs, govern and may limit the liability of the carrier.


    NOTIFICATION on limitation of liability


    Montreal Convention or the Warsaw Convention may be applicable to your journey and the Convention provide and may limit the liability of air carriers for death or personal injury, for loss, damage and delay to baggage or flight delay.

    In the case of the Montreal Convention establishes the following limits of liability:

    -in respect of death or bodily injury no financial limits of liability is not established;

    -in respect of destruction, loss, damage or delay of baggage in most cases establish liability in the amount of 1,131 Special Drawing Rights (approximately EUR 1,200; USD 1,800) per passenger;

    - with regard to the damage caused by delay to your journey, in most cases establish liability in the amount of 4694 Special Drawing Rights (approximately EUR 5,000; USD 7,500) per passenger.

    EU Directive number 889/2002 requires EU carriers to apply the provisions of the Montreal Convention on Limitation of Liability for all air transport of passengers and their baggage by carriers. Many carriers of countries outside the European Union have set the same limitation of liability in respect of passengers and luggage transport carried out by them.

    In the case of the Warsaw Convention, may be subject to the following limits of liability:

    -16 600 Special Drawing Rights (approximately EUR 20 000, 20 000 USD) in respect of death or bodily injury if the Hague Protocol to the Warsaw Convention, or the 8300 Special rules Borrowing (about 10 000, 10 000 USD), if only the Warsaw Convention. Many carriers have voluntarily waived these limits, and in accordance with US legislation in respect of transport to / from or with an agreed stopping place in the US limit may not be less than 75 000 US dollars.

    - 17 Special Drawing Rights (approximately EUR 20; USD 20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; USD 400) in respect of Unchecked Baggage.

    - The carrier may also be liable for damage caused by delay to your journey.

    Additional information about the liability limits applicable to your journey may be obtained from the carrier. If your trip is carried out by different carriers, you need information on the applicable limits of liability of each of them.

    Regardless of which Convention applies to your journey, you can increase the limit of liability for loss, damage or delay of baggage, declaring the value of your luggage during check-in and by paying an additional fee if installed. There is another option: if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

    Terms of presentation of claims: Any action in court must be brought within two years from the date of arrival of the aircraft or the planned date of arrival. Baggage claims: In the case of damage to baggage claim in writing to the carrier must be made within 7 days of the receipt of checked baggage, and in case of delayed luggage - within 21 days from the date of its receipt by the passenger's disposal.


    Notification conditions that are part of the contract


    1) Your contract of carriage with the carrier that provides you with international, domestic air and domestic air transport in international transportation, is the subject of this notice, any notice of the carrier and the individual condition (s) of the carrier, the relevant rules, regulations, and requirements (the regulations), as well as the rules applied tariffs.

    2) If the transportation is carried out by more than one carrier, each of them is entitled to apply different terms, rules, and tariffs.

    3) In accordance with the notification conditions, rules and tariffs of each carrier are part of your contract of carriage.

    4) The conditions of the carrier can contain (including, but not limited to):

    - Conditions and limits on the carrier's liability for death or personal injury to passengers;

    - Conditions and limits the carrier's liability for loss, damage or delay of baggage, including fragile or perishable items.

    - Terms of a declared value of baggage and collect the corresponding charge.

    - Conditions of use of the carrier and the limitation of liability of the carrier for the actions of the carrier agents, employees and representatives, including any person providing the technical facilities for transportation or provides services related to transportation.

    - Restrictions on the order of submission of claims, including limiting the time period during which the passenger is entitled to file a claim and claim in court proceedings.

    - The rules regarding the confirmation originally made reservations and reservation of seats; time of registration; the use, duration and validity of air transportation; and the carrier's right to refuse from transportation.

    - The rights of the carrier and the limitation of liability of the carrier for delay or failure to provide services, including schedule changes, substitution of the carrier or aircraft and re-routing, and, if required, in accordance with applicable law, the obligation of the carrier to notify passengers of the carrier actually performing a transport, or aircraft, provided for the replacement.

    - The carrier's right to refuse carriage to passengers who have violated the requirements of applicable law, or do not submit the necessary documents for the trip.

    5) For more information about the conditions of the contract of carriage, and how to obtain copies can be obtained at the point of sale of transportation. Many carriers also make this information available on their websites. If required by applicable law, you are allowed to read the full text of the contract of carriage at the carrier's airport and sales offices, and upon request free of charge from each carrier's copy of the contract by mail or other means.

    6) If a carrier sells tickets or checks baggage, pointing out that the freight will be carried by another carrier, it acts only as an agent of the carrier.




    Public authorities can help to require the carrier for information or access to data on passengers.


    DENIED BOARDING FLIGHT: In flight can be sold more tickets than the number of seats, and there is little likelihood that the flight will not be empty seats, even if you have a confirmed reservation. If you are denied boarding on a flight, in most cases, you can get compensation. If this is required by applicable law, the carrier must try to find passengers willing to voluntarily give up landing on a flight before, anyone will be denied this. Complete rules for compensation in the event of denied boarding on a flight (CPC) and information about priority, the carrier used at planting, you can check with your carrier.


    BAGGAGE: For some types of objects can be declared an increased value. Carriers can use the special rules for fragile, valuable or perishable articles. More information can be obtained from the carrier. Checked Baggage: Carriers may permit a free checked baggage within the norms established by the carrier, which may vary depending on the class of service and / or the transportation routes. Carriers can set the size of additional fees for checked baggage in the case of exceeding the permissible limits. More information can be obtained from the carrier.  Hand baggage (unchecked baggage): carriers may permit a free hand luggage, within the limits set by the carrier, which may vary depending on the class of service, routing and / or aircraft type. It is recommended to carry a minimal amount of hand luggage. More information can be obtained from the carrier. If the transportation is carried out by more than one carrier, each carrier may set different requirements for luggage (as in the case of checked baggage and carry-on luggage). SPECIAL LIMITATION OF LIABILITY FOR BAGGAGE to travel to the United States: For travel within the United States, federal regulations establish the liability limit for baggage in the amount of at least USD 3300.00 per passenger, or the amount established by Art. 14 Code of Federal Regulation 254.5.


    TIME OF REGISTRATION.The time shown on the itinerary / receipt is the departure time of the aircraft. Aircraft departure time is not the time of check-in or boarding time. In the case of your late arrival, the carrier may refuse to carry you. Check-in time specified by the carrier is the most recent time when passengers can be accepted for carriage; planting time, the carrier is the most recent time the passenger arrival gate.


    DANGEROUS GOODS (HAZARDOUS SUBSTANCES). For safety reasons, with the exception of special permits dangerous articles must not be in checked or carry-on baggage (unchecked baggage). The list of dangerous objects (including, but not limited to): compressed gasses, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with alarm devices built in them. Other restrictions may be installed for security purposes. More information we can obtain from the carrier.



    Do not pack and do not take on board the items pictured below without the permission of the carrier.

    Do not compromise its security and safety should be PASSENGERS WITH YOU.

    More detailed information can be obtained from the carrier.

    Translations and other useful information are available on the IATA website.